Return Policy

1. Overview

At Vorkalinfrax, we want you to be completely satisfied with your purchase. This Return Policy outlines our procedures for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

By purchasing products from our website, you agree to the terms of this Return Policy.

2. Return Eligibility

2.1 General Requirements

To be eligible for a return, the following conditions must be met:

• The return request must be made within 30 days of the delivery date
• Products must be in their original, unopened, and sealed packaging
• Products must be unused and in resalable condition
• All original tags, labels, and packaging materials must be intact
• You must provide proof of purchase (order confirmation or receipt)

2.2 Non-Returnable Items

The following items cannot be returned:

• Products that have been opened, used, or have broken seals
• Products damaged due to misuse or improper storage
• Products returned without original packaging
• Products purchased more than 30 days prior to the return request
• Gift cards or promotional items
• Products marked as "Final Sale" or "Non-Returnable" at the time of purchase

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at reply@vorkalinfrax.world within 30 days of receiving your order
2. Include your order number, the item(s) you wish to return, and the reason for the return
3. Our team will review your request and provide a Return Authorization Number (RAN) if approved
4. You will receive detailed return shipping instructions via email

3.2 Shipping Your Return

• Pack the item(s) securely in the original packaging if possible
• Include the Return Authorization Number (RAN) inside the package
• Ship the package to the address provided in your return instructions
• We recommend using a trackable shipping service and purchasing shipping insurance
• Return shipping costs are the responsibility of the customer unless the return is due to our error

3.3 Return Shipping Address

Vorkalinfrax Returns
1250 Blvd René-Lévesque W
Montreal, QC H3B 4W8
Canada

Important: Please do not ship returns without first obtaining a Return Authorization Number. Unauthorized returns may be refused or returned to sender.

4. Refunds

4.1 Refund Processing

• Once we receive and inspect your return, we will notify you via email
• Inspection typically takes 3-5 business days after receipt
• If approved, your refund will be processed within 5-10 business days
• Refunds will be issued to the original payment method

4.2 Refund Amount

• The refund will include the purchase price of the returned item(s)
• Original shipping charges are non-refundable unless the return is due to our error
• Return shipping costs are non-refundable
• A restocking fee of 15% may apply to certain returns at our discretion

4.3 Refund Timeline

The time it takes for the refund to appear in your account depends on your payment method:

5. Exchanges

If you wish to exchange a product for a different item:

• Contact us to initiate a return as described above
• Once your return is received and approved, place a new order for the desired item
• We do not offer direct exchanges due to inventory management requirements

6. Damaged or Defective Products

6.1 Reporting Issues

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• Include photos of the packaging if applicable
• Retain all original packaging materials until the issue is resolved

6.2 Resolution Options

For verified damaged or defective products, we offer:

• Full refund including original shipping costs
• Replacement product shipped at no additional cost
• Prepaid return shipping label

7. Incorrect Orders

If you receive an incorrect item:

• Contact us within 7 days of delivery
• Provide your order number and description of the discrepancy
• Do not open or use the incorrect product
• We will provide a prepaid return label and ship the correct item

8. Cancellations

8.1 Order Cancellation

• Orders may be cancelled within 24 hours of placement
• Once an order has been shipped, it cannot be cancelled
• To cancel an order, contact us immediately at reply@vorkalinfrax.world

8.2 Cancellation by Us

We reserve the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Inability to verify payment information

If we cancel your order, you will receive a full refund.

9. International Returns

For international orders:

• The same return eligibility requirements apply
• Customer is responsible for all return shipping costs
• Customer is responsible for any customs duties or taxes on returned items
• Refunds will be issued in the original currency of purchase
• Exchange rate fluctuations may affect the refund amount

10. Consumer Rights

This Return Policy does not affect your statutory rights under Canadian consumer protection laws, including the Consumer Protection Act of Quebec. If there is any conflict between this policy and applicable law, the law will prevail.

For purchases made online, you may have additional rights under distance selling regulations in your jurisdiction.

11. Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The "Last updated" date at the top of this policy indicates when changes were last made.

12. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Vorkalinfrax
1250 Blvd René-Lévesque W, Montreal, QC H3B 4W8, Canada
Email: reply@vorkalinfrax.world

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. We strive to respond to all inquiries within 24-48 business hours.